> For the complete documentation index, see [llms.txt](https://dw-community.gitbook.io/zz-guide-book/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://dw-community.gitbook.io/zz-guide-book/getting-started/common-questions.md).

# Common Questions

### Q:  Where do I get the updated loader?

A: The loader auto-updates, you do not have to worry about manually downloading. You can get the loader from right here in the downloads channel.

### Q:  How does the spoofer work? it doesn't change my serials?

A: Correct. ZZ's spoofer does not change your serials. It makes it so the anti-cheat does not retrieve your serials. Hence why the spoofer applies right away and should not interfere with other HWID programs.

### Q:  My loader says "updated loader" what do I do now?

A: The loader has been updated, click on exit and re-open the loader.

### Q:  Is there controller support?

A: Yes, controller binding is supported.

### Q: Do I need a spoofer?

A:  there is no need for a Spoofer for our Unlock All external for MW2, Its External meaning there is no signal sent into the game that you injected any tool its 100% undetected.

### Q: Where do I make a Support Ticket?

A: In the ZZ's server if you need help or have any problems.

### Q: How do I load ZZ's Services Safely? 

 A: Once you're logged into the client, click on spoof, then load. You can then start Warzone. Always spoof and load before starting warzone.

### Q: How do I open the menu?

A: INS key. If you have a 60% keyboard, find out the keyboard shortcut for your specific keyboard. Most common ones are fn + j and fn + esc. If for some reason your **Insert** key does not work, use windows on-screen keyboard.

### Q: Where can I get scripts/downloads?

{% content-ref url="/pages/VxtKVJOHU2pyNmrMkSus" %}
[Downloads](/zz-guide-book/loaders/downloads.md)
{% endcontent-ref %}

### Q: My game is crashing when I load ZZ Services?

A: Ensure you are fully loaded into the main menu and have finished loading the game before loading the software. Make a ticket in our server on how to inject your specific tools! Re-install your NVIDIA drivers as well. Scan and Repair is also recommended. 

### Q: Loader says “success” but the menu won’t show up in-game 

A: Ensure you are in a lobby, then press insert on your keyboard. If this still is unsuccessful, open a support ticket and we will be able to help further.